Contact Us if You Have Any Questions

We aim to respond to all inquiries as soon as possible. Thank you for choosing us, and we look forward to assisting you!

Contact

Orders and customer service

Please direct any enquiries to our social media channels:

You may also contact us here, however please be aware the fastest way to get in touch is via social media

Testimonials

I had a few questions about a product, and the customer service team was super helpful. They provided detailed answers and even offered styling advice. Excellent service!

Olivia H.

I had an issue with my order, but the customer support team was incredible! They responded quickly to my email and helped me resolve the problem in no time. Very friendly and efficient! text of 1st author

Emily R.

The returns process was so easy! I wasn't happy with the size I ordered, but the support team guided me through the return and exchange process. I had a new size shipped to me within a few days!

Sophia M.

I had a problem with shipping, and the team went above and beyond to sort it out. They tracked my order and ensured it arrived safely. Great customer care!

Isabella T.

I love their loyalty program! I had some questions about how it worked, and the customer service team was so patient in explaining everything. It's so easy to earn points!

Ava W.
  • Handmade with Care

    Every product is hand made by Hollie from home, with intention and love in every step.

  • Nature-Led Wellbeing

    Rooted in slow living and grounding ritual, our products are designed to soften the nervous system and invite presence.

  • Tried & Trusted

    Nothing is created for the sake of selling. Every product is something Hollie personally uses and swears by in her daily practice.

FAQ

General

You can contact us via our contact page or reach out through our social media channels. We're a small team and aim to respond as quickly as we can.

Absolutely. Our candles, bath salts, perfume rollers, tester sets, and skincare products all make beautiful, considered gifts. If you'd like any guidance on what to choose, feel free to reach out.

Orders are dispatched as soon as possible. During busy or launch periods, please allow up to 7 working days for dispatch. Delivery times will then vary depending on the shipping method selected at checkout.

Our products are made using natural ingredients including essential oils, botanical extracts, and plant-based materials. We keep our formulations as clean and considered as possible — no unnecessary additives, just what nature intended.

Shipping, Returns & Refunds

At the moment, we ship within the United Kingdom only. We hope to expand in the future — keep an eye on our updates.

We're sorry to hear that. Please contact us as soon as possible with details of the damage and we'll arrange a free replacement for you.

We offer a 30-day return policy. Items must be returned in their original condition — unused, unopened, with tags and original packaging intact. Personal care goods, perishable items, sale items, and gift cards cannot be returned. To start a return, please get in touch via our contact page.

Once your return has been received and approved, refunds are processed within 10 business days. If you haven't received your refund after this time, please don't hesitate to get in touch.